Privacy Policy

Last updated: January 2024

At Travtown Global PVT LTD ("Travbuk," "we," "us," or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our B2B travel platform.

1. Information We Collect

1.1 Business Information

When you register for an account, we collect:

• Company name and registration details
• Business address and contact information
• Tax identification numbers
• Banking and payment information
• Authorized representative names and contact details

1.2 Usage Data

We automatically collect:

• Log data (IP addresses, browser type, operating system)
• Device information
• Pages visited and features used
• Time spent on the platform
• Click-through rates and navigation patterns

1.3 Customer Information

Travel agents may upload customer information including:

• Names and contact details
• Travel preferences and requirements
• Booking history
• Communication logs

2. How We Use Your Information

We use the collected information to:

• Provide and maintain our Services
• Process transactions and send related information
• Send administrative information and updates
• Respond to inquiries and provide customer support
• Monitor and analyze usage patterns to improve our Services
• Detect and prevent fraudulent activities
• Comply with legal obligations

3. Information Sharing and Disclosure

3.1 Within the Platform

• Travel agents and vendors can view each other's business profiles
• Transaction details are shared between participating parties
• Reviews and ratings are visible to platform users

3.2 Third-Party Service Providers

We may share information with:

• Payment processors for transaction handling
• Cloud storage providers for data hosting
• Analytics services for platform improvement
• Communication services for email and notifications

3.3 Legal Requirements

We may disclose information when required by law or to:

• Comply with legal processes
• Protect our rights and property
• Prevent fraud or security issues
• Protect the safety of users or the public

4. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication procedures
• Employee training on data protection
• Incident response procedures

5. Data Retention

We retain your information for as long as necessary to:

• Provide our Services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

When data is no longer needed, we securely delete or anonymize it.

6. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Object to certain processing activities
• Request data portability
• Withdraw consent where applicable

7. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain your session
• Remember your preferences
• Analyze platform usage
• Provide personalized features

You can control cookie settings through your browser, but disabling cookies may limit platform functionality.

9. Children's Privacy

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

10. Updates to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes through the platform or via email. Your continued use of our Services after such modifications constitutes acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

12. Jurisdiction-Specific Rights

Depending on your location, you may have additional rights under local data protection laws. We comply with applicable data protection regulations in all jurisdictions where we operate.