Terms & Conditions

Last updated: January 2024

Welcome to Travbuk. These terms and conditions outline the rules and regulations for the use of Travtown Global PVT LTD's Website and Services.

1. Acceptance of Terms

By accessing and using Travbuk, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Definitions

• "Platform" refers to the Travbuk website, mobile applications, and all related services
• "Travel Agent" refers to registered travel professionals using our CRM and marketplace services
• "Vendor" refers to activity providers, transfer providers, visa consultants, and other service providers on our platform
• "Services" refers to all features, tools, and functionalities provided by Travbuk

3. Registration and Account

To use our Services, you must:

• Register for an account using accurate and complete information
• Be a legitimate business entity or authorized representative
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized access
• Be responsible for all activities under your account

4. B2B Platform Usage

Travbuk is strictly a B2B (Business-to-Business) platform. Direct sales to end consumers are not permitted through our platform. All transactions must be between registered businesses.

5. Services Provided

Our platform provides:

• CRM tools for lead management and customer relationship management
• Itinerary creation and management tools
• B2B marketplace for travel-related services
• Flight and hotel booking integration
• Analytics and reporting features

6. User Obligations

Users agree to:

• Provide accurate business information and maintain updated records
• Use the platform only for legitimate business purposes
• Comply with all applicable laws and regulations
• Not misrepresent services or engage in fraudulent activities
• Respect intellectual property rights
• Maintain professional standards in all communications

7. Vendor Responsibilities

Vendors on our platform must:

• Provide accurate service descriptions and pricing
• Honor all confirmed bookings and rates
• Maintain proper licenses and insurance
• Respond promptly to booking requests and inquiries
• Deliver services as described and agreed upon

8. Payment Terms

• All payments are processed securely through our platform
• Commission rates and fees are as agreed upon registration
• Payments are subject to our standard processing times
• Users are responsible for their own tax obligations
• Refunds and cancellations are subject to individual vendor policies

9. Data Usage and Privacy

By using our Services, you agree that:

• We may collect and process business data as outlined in our Privacy Policy
• You have the right to use any customer data you upload to our platform
• You will respect the privacy of all users and customers
• Data sharing between agents and vendors is subject to consent

10. Intellectual Property

All content on Travbuk, including but not limited to text, graphics, logos, and software, is the property of Travtown Global PVT LTD or its licensors and is protected by intellectual property laws.

11. Limitation of Liability

Travtown Global PVT LTD shall not be liable for:

• Any indirect, incidental, or consequential damages
• Loss of profits or business opportunities
• Actions or omissions of third-party vendors
• Technical issues beyond our reasonable control

12. Indemnification

You agree to indemnify and hold harmless Travtown Global PVT LTD, its officers, directors, employees, and agents from any claims, damages, or expenses arising from your use of the platform or violation of these terms.

13. Termination

We reserve the right to terminate or suspend access to our Services immediately, without prior notice, for any reason, including but not limited to breach of these Terms. Upon termination, your right to use the Services will cease immediately.

14. Modifications to Terms

Travtown Global PVT LTD reserves the right to modify these terms at any time. We will notify users of any material changes through the platform. Continued use of the Services after such modifications constitutes acceptance of the updated terms.

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in Ahmedabad, Gujarat.

16. Contact Information

For any questions regarding these Terms & Conditions, please contact us through the contact form on our website or email us at legal@travbuk.com.

17. Entire Agreement

These Terms constitute the entire agreement between you and Travtown Global PVT LTD regarding the use of the Travbuk platform and supersede all prior agreements and understandings.